Test results for Missed bin collection - complain about one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilEasyEasyEasy143
Birmingham City CouncilDifficultEasyVery easy143
Birmingham City CouncilVery easyVery easyVery easy13
Borough Council of WellingboroughVery easyVery easyVery easy50
Bracknell Forest CouncilVery easyVery easyVery easy133
Bracknell Forest CouncilVery easyVery easyVery easy203
Bracknell Forest CouncilEasyVery easyVery easy163
Brent CouncilVery easyVery easyVery easy133
Brent CouncilVery easyVery easyEasy135
Calderdale CouncilDifficultVery easyVery easy165
Central Bedfordshire CouncilVery easyVery easyVery easy183
Cheshire East CouncilGave upVery easyVery easy123
Copeland Borough CouncilVery easyGave upGave up-95
Copeland Borough CouncilVery easyVery easyVery easy13
Coventry City CouncilVery easyVery easyVery easy153
Coventry City CouncilEasyEasyVery easy143
Coventry City CouncilVery easyVery easyVery easy103
Dudley Metropolitan Borough CouncilVery easyGave upGave up-93
Dumfries and Galloway CouncilVery easyVery easyVery easy53
Eden District CouncilGave upEasyGave up-65
Great Yarmouth Borough CouncilDifficultVery easyVery easy73
Great Yarmouth Borough CouncilGave upGave upGave up-123
Great Yarmouth Borough CouncilEasyEasyEasy123
Harrow CouncilVery easyVery easyEasy83
Hertfordshire County CouncilGave upEasyGave up-63
Leeds City CouncilEasyVery easyEasy165
Liverpool City CouncilVery easyVery easyVery easy205
London Borough of LewishamEasyVery easyVery easy61
Manchester City CouncilVery easyGave upGave up-93
Newark and Sherwood District CouncilVery easyVery easyVery easy80
Newcastle City CouncilVery easyVery easyVery easy203
North Lincolnshire CouncilVery easyEasyVery easy183
Norwich City CouncilGave upVery easyVery easy125
Oxfordshire County CouncilVery easyGave upEasy83
Plymouth City CouncilVery easyEasyEasy113
Preston City CouncilVery easyVery easyVery easy35
Royal Borough of Kensington and Chelsea
Salford City CouncilVery easyVery easyVery easy205
Sefton CouncilEasyVery easyVery easy183
Tendring District CouncilVery easyDifficultVery easy113
Torridge District CouncilGave upEasyEasy63
Vale of White Horse District CouncilEasyVery easyVery easy183
Wandsworth CouncilVery easyVery easyVery easy203
West Berkshire CouncilVery easyEasyEasy73
West Lindsey District CouncilVery easyGave upVery easy-35

Specific comments made about this task

Birmingham City Council - 2016-07-15
I didn't appreciate the assumption at the top of the information page that I'm too stupid to know what day my bins are usually collected. Also, why do I have to login to an account to report a missed bin collection?

Bracknell Forest Council - 2014-03-10
Report a missed bin section is at the end of the page - customers may not scroll down that far.

Bracknell Forest Council - 2014-12-09
Only a phone number to report bin collection missed. An email address or online form would be much more useful.

Copeland Borough Council - 2014-02-12
Does this council seriously not have a page on which to report a missed bin collection???

Copeland Borough Council - 2014-08-12
You don't seem able to report a missed bin online - it just gave me a phone number to call.

Coventry City Council - 2014-02-04
for the navigation result, you has to go onto the recycling, rubbish and waste part and the onto the household waste section. the you would find the missed bin part aso it wasn't very hard to find. the A-Z result was quite easy as it has the link to 'Missed Bin'. the internal search result was good because before i had finished typing the last word (collection), it already knew what i was going to type. the google result was easy but the missed bin collection tab wasn't right at the top as there was one before it.

Coventry City Council - 2014-03-26
Very simple to raise a query and received a response within 12 hours.

Dudley Metropolitan Borough Council - 2018-08-30
The page was easy enough to navigate to, but to report a missed collection it required me to create and login to an account. This is unacceptable usability practice, and potentially illegal.

Dumfries and Galloway Council - 2015-08-18
easily located reports form

Eden District Council - 2015-10-09
Part of the difficulty I had was because I was looking for the word "bin" whereas it looks as though they use bags so my eyes didn't lock on.

Great Yarmouth Borough Council - 2014-09-04
could not find anywhere

Harrow Council - 2013-12-03
Typing rubbish rather than bin makes it slightly less easy

Hertfordshire County Council - 2018-10-18
I was a bit confused as to why the recycling and waste section was a different website until I realised by looking at the URL that it wasn't, but the top left logo 'WasteAware' made me think I'd moved sites. I would prefer to have seen the usual HCC header image and menu. I couldn't see the words 'missed bin collection' which would have been perfect just ' report a problem with a local recycling bin' which isn't what I am looking for. After Googling the terms it became clear that HCC don't do this but local councils do. It would be helpful to have a result on HCC that states to look at local council sites instead?

London Borough of Lewisham - 2014-04-17
I found the link at http://www.lewisham.gov.uk/myservices/wasterecycle/your-bins/Pages/Report-a-problem-with-your-bin-collection.aspx

Manchester City Council - 2013-12-04
Couldn't report online without setting up an account.

Royal Borough of Kensington and Chelsea - 2016-07-20
Top link on the internal search results took me to a page showing the statistics for the numbers of missed bin collection reports for 2010/11... Another search link took me to a form where Account number was a mandatory field (looking more closely it appeared to be for commercial waste). Was surprised that when I got to the actual form there were many fields to optionally complete, but no postcode field, so I don't know how they know which Station Road in the borough the report is concerning.

West Berkshire Council - 2014-09-22
The 'Do this Online' button could be in a slight more obvious position.

West Lindsey District Council - 2014-03-03
Top link on Google, but I gave up waiting for web form to load.