Test results for Adult education courses - find information

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilEasyVery easyEasy163
Birmingham City CouncilEasyEasyVery easy163
Birmingham City CouncilVery easyVery easyVery easy-33
Birmingham City CouncilVery easyVery easyEasy113
Bracknell Forest CouncilVery easyVery easyDifficult143
Bracknell Forest CouncilEasyEasyGave up43
Brent CouncilVery easyVery easyVery easy153
Brent CouncilVery easyVery easyVery easy151
Bristol City CouncilEasyEasyEasy105
Bristol City CouncilVery easyVery easyVery easy200
Cambridgeshire County CouncilVery easyVery easyEasy103
Carmarthenshire County CouncilGave upEasyGave up-65
Cheshire East CouncilGave upVery easyVery easy123
Cheshire West and Chester CouncilVery easyVery easyVery easy100
City of LondonVery easyVery easyVery easy203
Coventry City CouncilVery easyVery easyVery easy203
Coventry City CouncilVery easyVery easyVery easy203
Coventry City CouncilVery easyVery easyVery easy183
East Sussex County CouncilEasyVery easyVery easy183
Harrow CouncilVery easyVery easyVery easy83
Harrow CouncilVery easyVery easyVery easy133
Leeds City CouncilVery easyDifficultEasy53
Liverpool City CouncilVery easyVery easyEasy183
London Borough of LewishamVery easyVery easyVery easy200
Manchester City CouncilVery easyVery easyVery easy155
Newcastle City CouncilVery easyVery easyVery easy203
Newcastle City CouncilVery easyVery easyVery easy203
Northampton Borough CouncilVery easyGave upGave up-93
Northumberland County CouncilVery easyVery easyVery easy183
Nottingham City CouncilVery easyDifficultEasy75
Pendle CouncilVery easyVery easyGave up-63
Plymouth City CouncilVery easyEasyEasy73
Rotherham Metropolitan Borough CouncilVery easyVery easyEasy113
Royal Borough of Kensington and ChelseaVery easyVery easyGave up-23
Staffordshire County CouncilVery easyVery easyVery easy181
Stirling CouncilVery easyVery easyVery easy203
Torridge District CouncilDifficultGave upGave up-43
Wandsworth CouncilVery easyEasyVery easy60
Warwickshire County CouncilGave upDifficultGave up-43
West Sussex County CouncilVery easyVery easyVery easy153
Worcestershire County CouncilEasyEasyEasy121

Specific comments made about this task

Birmingham City Council - 2013-12-02
Is adult learning a more common customer term than adult education?

Birmingham City Council - 2013-12-04
just typed into search bar

Birmingham City Council - 2016-07-14
Link to http://www.learnbaes.ac.uk/ resulted in a broken link

Birmingham City Council - 2016-09-16
Google took me to http://www.learnbaes.ac.uk/; internally, being under Schools and Learning may make some people miss it thinking that section is just for children.

Bracknell Forest Council - 2014-03-13
Community learning is used rather than "adult"

Bristol City Council - 2013-12-05
List of courses is a .pdf - a proper online course directory would be preferred in the modern era.

Cambridgeshire County Council - 2014-02-14
Internal search took me to "learning centres" page. From there I found the Adult education page which was a level up. I could not find a single list of courses availble but the search for courses was good.

Carmarthenshire County Council - 2019-01-12
search facility on the council website is rubbish

Coventry City Council - 2014-02-06
Very well organised and in the right section. Straight forward hence very good to locate for other users.

East Sussex County Council - 2014-02-07
All route searched took me to the right place. Some were clearer and quicker than others.

Leeds City Council - 2013-12-16
If I'd realised that I was supposed to search for "learning opportunities" it would have been much easier to find. Maybe most people search for "learning opportunities" rather than "adult education"? It still seemed quite hard to find specific information about courses - it was all grouped with jobs and apprenticeships,which were given much more prominence on the site.

Liverpool City Council - 2015-01-13
I found adult education course information quickly and easily via both council site and google search.

Rotherham Metropolitan Borough Council - 2014-06-18
The internal search took me to "what if I can't find a course to suit me" but the link to the "find a course" page was visible so I have classed it as easy to find.

Royal Borough of Kensington and Chelsea - 2016-07-20
Internal search query took me to a page not found error. Having adult education under a top level link of Children and education seems a bit wrong to me.

Staffordshire County Council - 2014-02-27
Google search turned up right results. Absolutely brilliant customer experience with a nice neat front end to find course. My only disappointment was needing to phone someone to ask about registration. Landing page a bit busy, but I found where I needed to go with little problem. Pl lose the Socitm popup and context-lacking govmetric faces. Home page gives too much space to news. No link to "adult education" but did find a link. Pl don't autostart slideshows, carousels or other irritating and possibly inaccessible features.

Stirling Council - 2014-02-20
So impressed! Top result on google, a range of relevant and easy to choose from results on the internal search (even though I accidentally put "adult edication"!). Makes a nice change for the internal search on a council website to be so precise.

Warwickshire County Council - 2014-02-27
The course finder is terrible, the education section of the website is very school focused. What the blazes is ESOL and how do you know that's what you want? How do you find courses near where you live?

Worcestershire County Council - 2014-09-10
Only offered me a downloadable booklet to find course information