Test results for Housing repair - request one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilVery easyVery easyVery easy203
Birmingham City CouncilVery easyVery easyVery easy203
Birmingham City CouncilVery easyEasyVery easy183
Birmingham City CouncilVery easyVery easyVery easy13
Birmingham City CouncilVery easyVery easyEasy133
Bracknell Forest CouncilVery easyEasyDifficult143
Bradford CouncilEasyDifficultEasy40
Brent CouncilVery easyDifficultDifficult-10
Brent CouncilGave upVery easyGave up-45
Bristol City CouncilVery easyVery easyVery easy103
Cheshire East CouncilGave upEasyVery easy103
Copeland Borough CouncilVery easyVery easyVery easy73
Coventry City CouncilVery easyEasyEasy123
Coventry City CouncilVery easyVery easyVery easy123
Great Yarmouth Borough CouncilVery easyEasyVery easy135
Great Yarmouth Borough CouncilVery easyVery easyVery easy33
Great Yarmouth Borough CouncilDifficultVery easyVery easy163
Great Yarmouth Borough CouncilGave upEasyEasy63
Harrow CouncilVery easyVery easyVery easy83
Harrow CouncilVery easyVery easyVery easy103
Lambeth CouncilGave upVery easyVery easy83
Lincolnshire County CouncilEasyEasyEasy103
Liverpool City CouncilGave upGave upGave up-123
Liverpool City CouncilEasyEasyDifficult103
Middlesbrough CouncilGave upGave upGave up-40
Newcastle City CouncilVery easyVery easyVery easy200
Northampton Borough CouncilVery easyVery easyEasy180
Plymouth City CouncilVery easyVery easyEasy113
Plymouth City CouncilVery easyEasyDifficult73
Sefton CouncilGave upGave upGave up-123
Tendring District CouncilVery easyVery easyVery easy183
Torbay CouncilEasyVery easyVery easy113
Wakefield CouncilGave upDifficultGave up-83
Wandsworth CouncilDifficultEasyVery easy125

Specific comments made about this task

Birmingham City Council - 2016-07-14
There seemed to be more prominence given to a toy which told me who will be doing my repair at the expense of making it easy for me to actually request it

Bracknell Forest Council - 2014-03-20
Content is on 3rd party website

Coventry City Council - 2014-02-04
Other than the Navigation results part, it was very easy to find this section. If you went to the housing section, you wonldn't find anything there so that wasn't good. however, it was so easy and simple to find 'House Repairs' on the A-Z Index, Internal and Google search. The navigation part needs improving but otherwise this section is alright.

Great Yarmouth Borough Council - 2014-09-04
google needs always great yarmouth to be typed in

Great Yarmouth Borough Council - 2014-09-04
A-Z was able to go so far but then came up with error message and could not continue

Great Yarmouth Borough Council - 2014-09-04
search on a to z comes up will error

Lambeth Council - 2014-05-01
Didn't know if this task was found under council and social housing or housing advice. Could cut out an extra click here by not giving an action page as it's not dealt with by Lambeth Council.

Lincolnshire County Council - 2014-03-06
Google pointed to Lincoln city, but there is a good form. Some of the content style needs addressing. And, another large irritating cookie banner. Nice big internal search box (great big cookie banner). First hit directs to list of relevant district councils. Good job, but I might not know which one I need. A to Z ok. Quite a few housing links, none for repairs. The confusing term "housing advice" takes you to a page about benefits, homelessness and rehousing. I quite like the look and feel of the home page however, it was very difficult to find what I was looking for - of course, no a county responsibility. I like that the site shows recent pages I've visited (albeit at the bottom): nice use of cookies! (Take that Bruxelles!) Also, love the feedback form in the right hand margin asking if I found what I was looking for: much better than irritating popup, lightbox or Govmetric. Took me several goes to find the right page.

Liverpool City Council - 2013-12-17
Does this council not do this?

Torbay Council - 2014-08-31
I didn't follow it through, as i didn't want to confuse the local council down there!

Wakefield Council - 2014-10-30
A google search of Housing Repair Wakefield, returns a website called WDH, I assume Wakefield District Housing but no explanation. The doesn’t appear to be any cross linking from the main council website over to this site, at least not any that I could find.

Wandsworth Council - 2014-04-01
A-Z: Checked under H for Housing. Expected "Housing repairs". But it's not there. Search google: First result wasn't relevant.