Test results for Complain about something the council has done

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilVery easyVery easyVery easy203
Birmingham City CouncilVery easyEasyEasy163
Birmingham City CouncilVery easyVery easyVery easy33
Birmingham City CouncilVery easyVery easyEasy133
Birmingham City CouncilDifficultDifficultDifficult43
Blackburn with Darwen CouncilVery easyVery easyEasy83
Bracknell Forest CouncilVery easyEasyDifficult143
Bradford CouncilVery easyVery easyVery easy163
Brent CouncilDifficultDifficultGave up23
Carlisle City CouncilVery easyVery easyVery easy153
Cheshire East CouncilGave upVery easyEasy83
Corby Borough CouncilVery easyVery easyVery easy50
Coventry City CouncilEasyVery easyDifficult123
Coventry City CouncilVery easyVery easyVery easy183
Dudley Metropolitan Borough CouncilVery easyVery easyDifficult25
East Lothian CouncilGave upVery easyEasy13
Harrow CouncilVery easyVery easyVery easy63
Harrow CouncilVery easyDifficultDifficult35
Ipswich Borough CouncilEasyVery easyEasy143
Kingston CouncilVery easyVery easyVery easy115
Lambeth CouncilEasyVery easyEasy163
Liverpool City CouncilVery easyVery easyDifficult163
Manchester City CouncilVery easyEasyEasy73
Newcastle City CouncilVery easyVery easyVery easy203
Pendle CouncilDifficultEasyVery easy13
Plymouth City CouncilVery easyEasyEasy73
Royal Borough of Kensington and ChelseaGave upVery easyVery easy123
Royal Borough of Kensington and ChelseaVery easyVery easyGave up-63
Salford City CouncilVery easyVery easyVery easy51
Wandsworth CouncilVery easyVery easyVery easy-35
Wandsworth CouncilVery easyVery easyVery easy63
Wandsworth CouncilDifficultVery easyVery easy93

Specific comments made about this task

Birmingham City Council - 2016-07-14
Calling the complaints form 'Your views' threw me a bit

Blackburn with Darwen Council - 2017-09-28
Too many words on page but form easy to get to as link at top of the page.

Bradford Council - 2014-03-24
From the home page clicked on Have my say but complaints wasn't there.Then used I want to contactlink from homepage and again nothing obvious for complaints

Coventry City Council - 2014-02-04
The navigation from the home page was easy but for other people, it may not be so eays because the other options on the side could be another colur so that they stand out more and are noticed. These boxes need to look different so that we know it isn't the same as those found on the home screen. For example, the colour could be instead of the normal blue, it could be pink or green. The A-Z, Internal and Google search were very easy.

Dudley Metropolitan Borough Council - 2018-08-28
I didn't expect to have to register an account to make a comment to the council about their website.

Harrow Council - 2013-12-17
Maybe not as hard as difficult, but harder than easy!

Ipswich Borough Council - 2014-06-18
Form was easy to fill in with ease

Lambeth Council - 2014-06-07
A-Z - nothing under complaints, but there was 'contact us' which was fine. Internal search - result I wanted came 5th, under more specific complaints pages (complain about the council tax service)

Manchester City Council - 2013-12-17
Way down at the bottom of the page, then difficult to find the right form; search for 'complaints' ok, search for 'complain' not so good.

Pendle Council - 2020-08-18
I'm genuinely shocked to have been unable to find a complaint or contact form navigating from the home page! When I did find the complaints form via the A-Z index (which itself I stumbled upon purely by accident) I was further shocked to discover giving my personal details is mandatory in order to complain, which is surely a data protection breach? The internal search took me to a very long page talking about service standards before I could see the link to the form

Royal Borough of Kensington and Chelsea - 2016-07-20
Such a shame because it was easy to find what I assumed to be the correct page with a link to what I assumed to be the correct form - but the form link was just a loopback link to the page itself without letting me get to the form.