Test results for Taxi licence - apply for one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilDifficultEasyGave up23
Birmingham City CouncilEasyEasyEasy123
Birmingham City CouncilVery easyVery easyVery easy200
Birmingham City CouncilVery easyVery easyVery easy13
Bracknell Forest CouncilVery easyVery easyEasy161
Cambridge City CouncilGave upVery easyEasy15
Carlisle City CouncilVery easyVery easyVery easy-33
Carlisle City CouncilVery easyVery easyVery easy101
Cheshire East CouncilVery easyVery easyVery easy183
Clackmannanshire CouncilDifficultVery easyVery easy140
Coventry City CouncilDifficultVery easyVery easy163
Coventry City CouncilVery easyVery easyVery easy203
Coventry City CouncilVery easyVery easyEasy160
Dudley Metropolitan Borough CouncilVery easyDifficultGave up-53
Glasgow City CouncilDifficultVery easyEasy53
Great Yarmouth Borough CouncilVery easyVery easyVery easy105
Great Yarmouth Borough CouncilEasyEasyEasy123
Great Yarmouth Borough CouncilEasyEasyEasy123
Harrow CouncilVery easyVery easyGave up-63
Lambeth CouncilGave upDifficultGave up-80
Liverpool City CouncilVery easyVery easyEasy183
London Borough of LewishamVery easyVery easyVery easy200
Manchester City CouncilVery easyVery easyVery easy153
Newcastle City CouncilDifficultDifficultDifficult40
Northumberland County CouncilEasyEasyEasy123
Norwich City CouncilEasyVery easyVery easy45
Pendle CouncilGave upVery easyVery easy-63
Plymouth City CouncilVery easyEasyEasy113
Plymouth City CouncilVery easyEasyEasy93
Scottish Borders CouncilEasyVery easyEasy33
South Tyneside CouncilVery easyVery easyVery easy103
Stirling CouncilEasyVery easyGave up60
Tamworth Borough CouncilVery easyVery easyVery easy131
Torridge District CouncilEasyEasyEasy63
Wandsworth CouncilEasyVery easyVery easy63
Welwyn Hatfield Borough CouncilVery easyVery easyVery easy203
West Berkshire CouncilVery easyEasyVery easy51

Specific comments made about this task

Birmingham City Council - 2016-07-18
Page was a bit fiddly to find, and then when I did find it the information about the form was buried amongst a lot of other information, and the form turned out to be a .pdf which I had to print out and fill in by hand

Bracknell Forest Council - 2014-02-27
not an online transaction

Clackmannanshire Council - 2014-07-08
It was easy to find the main taxi licence page, however I was directed to another page to download the form and the fees weren't listed anywhere on the page.

Coventry City Council - 2014-02-06
Because I've stated that they were very easy, this part of the web was very well organised and structured. Everything was in specific headings so there isn't much to say apart from that it was a really easy and straight forward task.

Coventry City Council - 2014-02-27
There is no online form for this. The reason for this as per the website is 'the applicant is still required to contact the Taxi Licensing Office to be sent an application form to submit with their application in person at the Taxi Licensing Office'. If this is statutory then fair enough but if it can be changed to pure web form it would be a much more elegant (and quicker and cheaper) process.

Dudley Metropolitan Borough Council - 2018-08-30
I was able to find an A-Z listing of licences issued by the council easy enough, but taxi licences weren't on it. "Your search for taxi licence produced no results". Google search took me to the pages with the long list of online forms, of which 'taxi licence' application didn't appear (although to be fair, 'private hire licence' did).

Glasgow City Council - 2014-02-04
It's easy(ish) to find but then you can't do it online and there are just a load of word documents, I don't know which one is a form or guidance.

Lambeth Council - 2014-06-07
I realised after a google search that TFL look after taxi licencing, but it would be good to have a page explaining that on the lambeth site, as at the moment, there are no results at all for taxi licences.

Liverpool City Council - 2015-01-15
The internal search does not recognise "Taxi Licence', but will show results for "Taxi Licences".

Newcastle City Council - 2015-02-09
Takes you to a PDF form rather than being an online form

Northumberland County Council - 2020-04-16
Cannot find a digital form to apply for a taxi license. PDF is displayed requiring the user to print off.

Pendle Council - 2020-08-18
I had to click through many pages to eventually discover it's not an online form.

Scottish Borders Council - 2014-03-04
Was Very easy to find the page in the A-Z index, but it loses points for the lack of clear introductory text and labelling for the forms and for the forms being .pdf documents needing to be printed out and filled in with a pen.

South Tyneside Council - 2016-07-21
It's good that there's an option to complete the form with or without logging in, but I'm not sure about branding the forms as e-services - it's a bit 1998!

Stirling Council - 2014-02-06
This application was a Word document which I thought had accessibility issues. If this can't be done online should it be a pdf?

West Berkshire Council - 2014-02-06
Could not find the page from the homepage. I tried in the transport section, the business section and jobs section. Wouldn't have thought to look in the 'Crime and Safety' section. Search works wonders though.