Test results for Social media accounts - find them

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Aberdeen City CouncilVery easyVery easyVery easy201
Barnsley Metropolitan Borough CouncilVery easyVery easyVery easy103
Birmingham City CouncilDifficultVery easyVery easy163
Birmingham City CouncilVery easyVery easyVery easy53
Blackburn with Darwen CouncilVery easyVery easyVery easy123
Bracknell Forest CouncilGave upVery easyVery easy123
Brent CouncilVery easyVery easyVery easy153
Calderdale CouncilVery easyVery easyVery easy203
Cambridgeshire County CouncilVery easyVery easyVery easy55
Cardiff CouncilGave upEasyGave up23
Carlisle City CouncilVery easyVery easyVery easy151
Cheshire East CouncilGave upGave upGave up-123
Cheshire West and Chester CouncilVery easyVery easyVery easy51
City of Edinburgh CouncilGave upGave upVery easy-55
Copeland Borough CouncilVery easyGave upGave up-33
Coventry City CouncilVery easyVery easyVery easy133
Coventry City CouncilVery easyVery easyVery easy155
Coventry City CouncilEasyEasyEasy143
Dudley Metropolitan Borough CouncilVery easyDifficultDifficult53
Great Yarmouth Borough CouncilGave upVery easyGave up-93
Greater London AuthorityVery easyVery easyVery easy53
Liverpool City CouncilGave upVery easyEasy83
London Borough of HackneyVery easyEasyVery easy130
London Borough of HackneyGave upEasyGave up23
London Borough of HillingdonEasyVery easyVery easy185
London Borough of LewishamGave upEasyGave up25
Neath Port Talbot County Borough CouncilGave upVery easyGave up-90
New Forest District CouncilVery easyDifficultVery easy91
Newcastle City CouncilGave upVery easyVery easy123
North Tyneside CouncilVery easyVery easyVery easy53
Northumberland County CouncilEasyVery easyVery easy163
Nottingham City CouncilEasyVery easyEasy160
Plymouth City CouncilVery easyEasyEasy113
Reading Borough CouncilGave upVery easyEasy103
South Tyneside CouncilVery easyVery easyVery easy103
Wandsworth CouncilVery easyDifficultEasy143

Specific comments made about this task

Aberdeen City Council - 2014-02-10
very straight-forward

Birmingham City Council - 2013-12-18
'Twitter' in A-Z, but not 'Social media' or 'Facebook'.

Birmingham City Council - 2016-07-18
The main ones were there in the footer of every page. Going to the linked page for all the accounts, the main text was a large block about setting up a council online account to make complaints, followed by a very long list of Twitter accounts

Bracknell Forest Council - 2014-03-10
No A-Z link for 'social media'.

Cardiff Council - 2014-02-05
The navigation result was very easy. The social media account (Twitter) was on the right-hand side of the webpage and was clear and visible because there was a big twitter logo on the side (bird). However, the A-Z section needs to be improved because you can' tell which is the relevant part. You don't even know which letter to search. The internal search wasn't helpful and it wasn't relevant. The Google search redirected me to the home page where the contact was written. In this task, the A-Z or Internal search weren't needed because the social media accounts were right at the bottom or on the right-hand side. This is ok but the website as a whole needs to be more organised.

City of Edinburgh Council - 2015-02-26
Pages on social media acceptable policies - a hectoring tone. No actual links to social media accounts found. Google search call up a "social media accounts" link, but it's a 404 - page not found.

Copeland Borough Council - 2014-02-12
The design of the home page hiding the fact of there being content off-screen to scroll down to made this harder. Search just produced a FAQ page called 'How do you communicate with residents' which was just waffle text.

Coventry City Council - 2014-02-06
The Navigation from the home page was the easiest because they were all listed right at the bottom of the web page. you just had to scroll: no clicking involved! The A-Z, Internal and Google searches were easy and straight forward. For A-Z, you had to look for 'Social Media' in 'S'. The relevant options were at the top of the search results. Overall, the quickest search method to use would be the 'Navigation Result' as all you need to do is scroll right down to the bottom of the screen.

Dudley Metropolitan Borough Council - 2018-08-30
'Social Wall' as the name of the page is a bit brand-y, but at least should be clear enough. The page itself was an absolute mess. A search for 'social media' brought up far too many results none of which immediately looked relevant, but searching for 'social media accounts' at least produced more focused results.

Great Yarmouth Borough Council - 2014-09-04
Gave up but then realised it was at the bottom of the page.

Liverpool City Council - 2015-01-15
It's difficult to find social media links on the Liverpool City Council site but I found it easily from a Google search.

Newcastle City Council - 2014-12-18
Although I gave up on the A-Z search the social media buttons were directly below the menu and in reality I would have used these.

North Tyneside Council - 2015-08-12
website layout is bland and in some cases couild be hazardous to those with epilepsy due to when scrolling the dark bars lining the page flash by