Test results for Death - register one
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.
Filter within results: or click headings to sort.
|Aberdeen City Council||Easy||Difficult||Very easy||Easy||12||3|
|Barnsley Metropolitan Borough Council||Very easy||Very easy||Very easy||Very easy||20||0|
|Birmingham City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Birmingham City Council||Difficult||Very easy||Very easy||Very easy||1||3|
|Birmingham City Council||Difficult||Very easy||Difficult||Difficult||3||3|
|Blackburn with Darwen Council||Difficult||Very easy||Very easy||Very easy||16||3|
|Bracknell Forest Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Bracknell Forest Council||Easy||Very easy||Very easy||Easy||16||3|
|Bracknell Forest Council||Difficult||Very easy||Very easy||Very easy||16||3|
|Bradford Council||Very easy||Gave up||Difficult||Difficult||4||1|
|Brent Council||Easy||Very easy||Very easy||Very easy||13||1|
|Carlisle City Council||Easy||Easy||Very easy||Very easy||11||5|
|Cheshire East Council||Very easy||Very easy||Very easy||Very easy||15||3|
|Cheshire East Council||Very easy||Very easy||Very easy||Very easy||20||3|
|City of London||Difficult||Gave up||Difficult||Easy||2||3|
|Coventry City Council||Very easy||Very easy||Very easy||Very easy||20||5|
|Coventry City Council||Difficult||Very easy||Easy||Very easy||14||3|
|Coventry City Council||Untested||Very easy||Very easy||Very easy||5||3|
|Dudley Metropolitan Borough Council||Difficult||Difficult||Difficult||Difficult||4||3|
|Dudley Metropolitan Borough Council||Gave up||Very easy||Gave up||Gave up||-9||3|
|Great Yarmouth Borough Council||Gave up||Gave up||Easy||Very easy||2||0|
|Lambeth Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Liverpool City Council||Very easy||Gave up||Easy||Very easy||10||3|
|Liverpool City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|London Borough of Croydon||Very easy||Easy||Very easy||Very easy||18||3|
|London Borough of Lewisham||Difficult||Easy||Very easy||Very easy||14||3|
|London Borough of Lewisham||Easy||Very easy||Very easy||Very easy||18||3|
|London Borough of Lewisham||Very easy||Very easy||Very easy||Very easy||20||0|
|Manchester City Council||Very easy||Very easy||Very easy||Easy||13||3|
|Newcastle City Council||Difficult||Very easy||Very easy||Very easy||16||3|
|North East Lincolnshire Council||Easy||Easy||Very easy||Very easy||16||3|
|North East Lincolnshire Council||Easy||Easy||Gave up||Very easy||8||0|
|Nottingham City Council||Easy||Very easy||Very easy||Very easy||18||5|
|Oxfordshire County Council||Easy||Very easy||Very easy||Difficult||14||0|
|Plymouth City Council||Very easy||Very easy||Easy||Easy||11||3|
|Royal Borough of Kensington and Chelsea||Very easy||Very easy||Very easy||Very easy||10||3|
|Wakefield Council||Very easy||Very easy||Very easy||Easy||8||3|
|Wandsworth Council||Very easy||Very easy||Very easy||Very easy||20||0|
|Worcestershire County Council||Easy||Easy||Easy||Easy||12||3|
Specific comments made about this task
Birmingham City Council - 2016-07-14
Was reasonably easy to get to the relevant page, although there were a number of redundant clicks. The information on the page itself was very confusing, as there was a lot of it not very well laid out
Birmingham City Council - 2017-01-11
The initial information page is easy enough to find, but it tells me I need to make an appointment to do it in person, but it doesn't offer an online appointments system.
Blackburn with Darwen Council - 2017-09-28
A lot of information on the page but all relevant. Would be good to have an electronic form raher than a PDF.
Bradford Council - 2014-02-24
I thought about the words a customer might use, i.e. "report", "register", notify" and found that I got different pages depending on which of those verbs I used.
Brent Council - 2014-07-07
Content felt very process focused. Might be worth bearing in mind that people searching for this information are likely to be distressed and upset. Having a more personal tone might be something to consider?
City of London - 2014-06-17
Searching for 'report death' returns less relevant results. Couple of typos on Islington 'registering a death' page e.g. "enter this details into the registrar". Also, "as you will need to give the following information:" at end of 3rd sentence appears misplaced.
Coventry City Council - 2014-02-04
the death registering from the home page was quite difficult because it could have been under two sections which was the 'Health' section and the 'Advice and benefits'. i found it in the advice and benefits section and then in the death/funeral section. in my opinion, this should have it's own indivudual section so it is easier to locate. the A-Z result was very easy as you were able to find it straight away in the De section. on google, there was another result before this one so it could be in order of relevance to what you search for. the internal search was very good and helpful though.
Dudley Metropolitan Borough Council - 2018-02-20
I think most people would look for Register Office rather than Registration Services; the Tell Us Once page resulted in a dead end, telling the user the service exists without giving the user the ability to Tell you! The Registering a Death page directed the user to phone up to make an appointment rather than offering an online appointment booking facility.
Dudley Metropolitan Borough Council - 2018-08-30
Finding the relevant page was easy enough, but to use the contact form I needed to create and login to an account - this is unacceptable.
Great Yarmouth Borough Council - 2014-09-04
7th on list for google- took me to the correct page on our website. could not find anything under 'd' on the a-z. Would not know to look under community on the tabs.
Liverpool City Council - 2015-01-13
Register Death was easy to find, but both "Register Death" and "Death and Bereavement Benefits" pages did not have any related links to one another.
Liverpool City Council - 2015-01-14
This page is easy to find and information is well presented.
London Borough of Lewisham - 2014-03-17
Good use of language and headings to break down the content
Manchester City Council - 2014-02-13
The confusing way featured search results on internal search are presented stopped that from being Very easy.
Newcastle City Council - 2015-01-16
The relevant pages are found under 'Communities and Neighbourhoods which made it difficult to find when trying to navigate to find them.
North East Lincolnshire Council - 2014-02-26
easy to find from home page, A-Z search produced a result under R although the Death result under D was to a different page, site and google searches both produced top results, some information wasn't clear
North East Lincolnshire Council - 2014-02-27
Search "register death grimsby" took me to county council site - horrible cookie warning. Internal search good - took me to the right page, no more clicking though I think the page should say at the top that you need to register in person. This info is way down the bottom. Carousel autostart with no pause - terrible accessibility, irritating and hides important content. Pl do not use unless you are a photographer showcasing your work. D for death took me to family history page. :-(
Nottingham City Council - 2014-12-08
The page was easy to read in terms of language used. However, as a VI user I found the fonts and style of the page more challenging, as I do for the rest of the website. There are no options to change the colour or font size and a larger/bolder font would beneficial for most visitors.
Oxfordshire County Council - 2014-09-25
Not the top internal search - was offered a certificate for birth or marriage.