Test results for Flood protection - find information
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.
Filter within results: or click headings to sort.
|Aberdeen City Council||Untested|
|Birmingham City Council||Gave up||Easy||Easy||Easy||6||5|
|Birmingham City Council||Gave up||Very easy||Very easy||Very easy||-3||3|
|Birmingham City Council||Difficult||Very easy||Gave up||Gave up||-5||5|
|Borough Council of Wellingborough||Very easy||Very easy||Very easy||Very easy||15||3|
|Bournemouth Borough Council||Easy||Very easy||Easy||Easy||14||3|
|Bracknell Forest Council||Easy||Very easy||Very easy||Gave up||10||3|
|Cambridgeshire County Council||Very easy||Very easy||Very easy||Very easy||5||5|
|Cheshire East Council||Untested||Difficult||Easy||Very easy||9||3|
|Cheshire East Council||Untested||Easy||Very easy||Very easy||8||3|
|Cheshire East Council||Very easy||Very easy||Very easy||Very easy||20||3|
|City of Edinburgh Council||Easy||Very easy||Very easy||Easy||16||5|
|Lambeth Council||Gave up||Gave up||Difficult||Difficult||-4||3|
|Liverpool City Council||Gave up||Gave up||Gave up||Gave up||-12||3|
|London Borough of Croydon||Untested|
|London Borough of Hammersmith and Fulham||Gave up||Very easy||Very easy||Difficult||8||0|
|London Borough of Lewisham||Difficult||Very easy||Easy||Difficult||10||0|
|Middlesbrough Council||Very easy||Gave up||Very easy||Easy||10||1|
|Newcastle City Council||Easy||Easy||Easy||Easy||12||3|
|Pendle Council||Gave up||Very easy||Very easy||Very easy||7||3|
|Plymouth City Council||Difficult||Very easy||Easy||Easy||7||3|
|Redbridge Council||Untested||Very easy||Very easy||Very easy||5||3|
|South Cambridgeshire District Council||Easy||Very easy||Very easy||Very easy||18||3|
|Wandsworth Council||Difficult||Very easy||Very easy||Very easy||1||5|
Specific comments made about this task
Birmingham City Council - 2014-02-11
No 'Environment' main heading on the home page, or anything which looked like it might make a good start. Finding the initial page with the A-Z and searches was very easy, but the navigation chain was completely lost on every sub-page.
Birmingham City Council - 2016-07-14
A wealth of information about the flood strategy and the responsibilities of the various different flood risk management agencies, but nothing about what I do to protect myself from being flooded
Birmingham City Council - 2017-01-12
I found a page for reporting that the street was flooded but no information about flood protection by search. I did find some information by navigation, but the user journey was very convoluted.
Cheshire East Council - 2014-07-21
The A-Z index took me to a page for road drains and gullies, nothing to do with flooding.
City of Edinburgh Council - 2014-02-12
Was under Planning and Environment - separating the Environment from Planning in the menu structure would have made it easier still.
Liverpool City Council - 2015-01-14
I couldn't find information on flood protection on liverpool.gov.uk
London Borough of Hammersmith and Fulham - 2014-02-13
Pretty straightforward, however the navigation and internal search proved frustrating (A-Z and google very easy). Page reasonably informative.
Pendle Council - 2020-08-18
Good information that's easy to find, especially considering the borough council isn't responsible for this service.