Test results for Flood protection - find information

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Aberdeen City CouncilUntested
Birmingham City CouncilGave upEasyEasyEasy65
Birmingham City CouncilGave upVery easyVery easyVery easy-33
Birmingham City CouncilDifficultVery easyGave upGave up-55
Borough Council of WellingboroughVery easyVery easyVery easyVery easy153
Bournemouth Borough CouncilEasyVery easyEasyEasy143
Bracknell Forest CouncilEasyVery easyVery easyGave up103
Cambridgeshire County CouncilVery easyVery easyVery easyVery easy55
Cheshire East CouncilUntestedDifficultEasyVery easy93
Cheshire East CouncilUntestedEasyVery easyVery easy83
Cheshire East CouncilVery easyVery easyVery easyVery easy203
City of Edinburgh CouncilEasyVery easyVery easyEasy165
Lambeth CouncilGave upGave upDifficultDifficult-43
Liverpool City CouncilGave upGave upGave upGave up-123
London Borough of CroydonUntested
London Borough of Hammersmith and FulhamGave upVery easyVery easyDifficult80
London Borough of LewishamDifficultVery easyEasyDifficult100
Middlesbrough CouncilVery easyGave upVery easyEasy101
Milton Keynes CouncilDifficultVery easyDifficultDifficult33
Newcastle City CouncilEasyEasyEasyEasy123
Pendle CouncilGave upVery easyVery easyVery easy73
Plymouth City CouncilDifficultVery easyEasyEasy73
Redbridge CouncilUntestedVery easyVery easyVery easy53
South Cambridgeshire District CouncilEasyVery easyVery easyVery easy183
Wandsworth CouncilDifficultVery easyVery easyVery easy15
West Sussex County CouncilEasyVery easyDifficultVery easy143

Specific comments made about this task

Birmingham City Council - 2014-02-11
No 'Environment' main heading on the home page, or anything which looked like it might make a good start. Finding the initial page with the A-Z and searches was very easy, but the navigation chain was completely lost on every sub-page.

Birmingham City Council - 2016-07-14
A wealth of information about the flood strategy and the responsibilities of the various different flood risk management agencies, but nothing about what I do to protect myself from being flooded

Birmingham City Council - 2017-01-12
I found a page for reporting that the street was flooded but no information about flood protection by search. I did find some information by navigation, but the user journey was very convoluted.

Cheshire East Council - 2014-07-21
The A-Z index took me to a page for road drains and gullies, nothing to do with flooding.

City of Edinburgh Council - 2014-02-12
Was under Planning and Environment - separating the Environment from Planning in the menu structure would have made it easier still.

Liverpool City Council - 2015-01-14
I couldn't find information on flood protection on liverpool.gov.uk

London Borough of Hammersmith and Fulham - 2014-02-13
Pretty straightforward, however the navigation and internal search proved frustrating (A-Z and google very easy). Page reasonably informative.

Pendle Council - 2020-08-18
Good information that's easy to find, especially considering the borough council isn't responsible for this service.

West Sussex County Council - 2024-10-17
I think the text can be much simpler than it is. Surprisingly it was a long way down the Google page - I almost gave up.