Test results for Bulky waste or other special waste collection - book

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Aberdeen City CouncilDifficultVery easyEasy93
Barnsley Metropolitan Borough CouncilVery easyVery easyVery easy203
Birmingham City CouncilVery easyVery easyVery easy13
Birmingham City CouncilVery easyVery easyVery easy153
Bradford CouncilVery easyVery easyVery easy203
Cheshire East CouncilVery easyVery easyVery easy203
Cheshire East CouncilVery easyVery easyVery easy153
Ealing CouncilVery easyVery easyEasy185
Gateshead CouncilVery easyVery easyVery easy203
Gravesham Borough CouncilEasyVery easyVery easy143
Great Yarmouth Borough CouncilDifficultEasyEasy43
Great Yarmouth Borough CouncilVery easyVery easyVery easy133
Lambeth CouncilEasyVery easyVery easy161
Leicester City CouncilVery easyVery easyVery easy163
Liverpool City CouncilVery easyVery easyVery easy203
London Borough of LewishamVery easyVery easyVery easy30
Newcastle City CouncilVery easyVery easyVery easy203
Nottingham City CouncilVery easyVery easyVery easy151
Nottingham City CouncilVery easyVery easyVery easy183
Plymouth City CouncilVery easyEasyEasy113
South Tyneside CouncilVery easyVery easyVery easy103
Wandsworth CouncilVery easyVery easyVery easy33

Specific comments made about this task

Birmingham City Council - 2016-07-14
Link to book half way down a page of very wordy text, and it's very annoying that I have to create an online account to do it

Ealing Council - 2014-07-30
Tried to search for sofa as i wanted to get one collected but no results. Tried waste and got http://www.ealing.gov.uk/info/200489/recycling_rubbish_and_waste link was there but i didn't look on the right. Google search for sofa colection ealing very good. How do i request was the bottom link, maybe abutton at the top for request a collection online now would have been better? Online form seamed good and easy to use.

Gateshead Council - 2014-06-18
Page is easy to understand and informative. One improvement on wording may be to put "Up to 3 items for £16" as a member of the public may think you need the specific number when it could be anything up to this.

Gravesham Borough Council - 2014-10-24
Form doesn't take payment. The costings were quite confusing. Bit that actually allows you to book is right at the bottom of the page. Items that can be collected is not that

Great Yarmouth Borough Council - 2014-09-04
From home page you need to know that you need to select Environment. Whilst I know that this is what this service is under, a member of the public may not.

Lambeth Council - 2014-05-07
No form to be completed: telephone booking only.

Leicester City Council - 2023-08-18
I was able to easily find it when I looked under Environment, but I had to think to look under Environment.

London Borough of Lewisham - 2014-04-17
I had to login to book collection. I have not logged in as yet

South Tyneside Council - 2016-07-21
The first part of the page was very readable, but it was sadly let down by the very long list of what you can put out, which would have been better as a shorter list of 'such as...' items; it would also have been good to have had a list of examples of the kinds of things which are not collected.