Test results for Meals on Wheels - find information
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.
Filter within results: or click headings to sort.
| Council | Navigation | A-Z | Site search | Score | Tests | Importance | |
|---|---|---|---|---|---|---|---|
| Barnet Council | Easy | Difficult | Gave up | Very easy | 6 | 0 | |
| Birmingham City Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
| Birmingham City Council | Very easy | Very easy | Very easy | Very easy | 5 | 3 | |
| Borough Council of Wellingborough | Very easy | Very easy | Very easy | Very easy | 15 | 3 | |
| Bracknell Forest Council | Difficult | Very easy | Very easy | Very easy | 16 | 3 | |
| Bracknell Forest Council | Gave up | Very easy | Easy | Easy | 8 | 3 | |
| Buckinghamshire County Council | Very easy | Very easy | Very easy | Very easy | 15 | 3 | |
| Cambridgeshire County Council | Gave up | Very easy | Gave up | Gave up | -9 | 3 | |
| Cheshire East Council | Gave up | Gave up | Gave up | Gave up | -12 | 3 | |
| Coventry City Council | Gave up | Very easy | Very easy | Very easy | 2 | 0 | |
| Great Yarmouth Borough Council | Gave up | Gave up | Easy | Difficult | -2 | 0 | |
| Havant Borough Council | Gave up | Very easy | Very easy | Gave up | -6 | 3 | |
| Lambeth Council | Difficult | Very easy | Very easy | Very easy | 11 | 3 | |
| Leicestershire County Council | Easy | Very easy | Easy | Difficult | 12 | 3 | |
| Liverpool City Council | Gave up | Very easy | Very easy | Very easy | 12 | 3 | |
| London Borough of Barking and Dagenham | Gave up | Very easy | Easy | Difficult | 6 | 0 | |
| London Borough of Hammersmith and Fulham | Difficult | Very easy | Very easy | Very easy | 11 | 3 | |
| London Borough of Lewisham | Very easy | Very easy | Very easy | Very easy | 15 | 0 | |
| Manchester City Council | Gave up | Very easy | Gave up | Gave up | -9 | 3 | |
| Merton Council | Untested | ||||||
| Milton Keynes Council | Gave up | Very easy | Gave up | Gave up | -9 | 3 | |
| Newcastle City Council | Difficult | Very easy | Very easy | Very easy | 16 | 0 | |
| Plymouth City Council | Difficult | Very easy | Easy | Difficult | 5 | 3 | |
| Wandsworth Council | Gave up | Gave up | Very easy | Very easy | 4 | 3 | |
| Wiltshire Council | Gave up | Very easy | Difficult | Gave up | -5 | 1 | |
Specific comments made about this task
Bracknell Forest Council - 2014-03-13
Google search took to desktop page.
Page was very wordy and directed out to the ihub - but there was a deep link to community meals page
Cambridgeshire County Council - 2018-02-20
A top result on the internal search for 'meals on wheels' was Help with cost for music education. I assume this council doesn't provide this service, but since the perception of most people might be that it's still a social care service provided by the council, the council website should at least signpost people to the agency which does provide the service.
Cheshire East Council - 2015-07-13
I don't thing that Cheshire East offers meals on wheels.
Great Yarmouth Borough Council - 2014-09-04
comes up with NCC website a lot on google search.
Not much info about it being dealth with by NCC other than when it was googled.
Lambeth Council - 2014-03-17
It wasn't clear that the information was being expanded at the bottom of the screen. I kept clicking on the sections but nothing seemed to be happening.
Liverpool City Council - 2015-01-15
Information is easy to find and easy to read.
London Borough of Barking and Dagenham - 2014-02-20
Really impressed with the A-Z, but couldn't for the life of me navigate from the homepage! Internal search was awful - gave me one result, and it was irrelevant!
Manchester City Council - 2014-02-13
Searches took me to a site called mymanchesterservices, which was so opaque and dense I gave up.
Merton Council - 2018-09-18
Meals on wheels link took me to another website where I then had to search for meals again
Milton Keynes Council - 2024-11-06
It appears a contract with a service provider was cancelled in 2023, but there was no information on the site about this or what alternative provision was being planned
Wandsworth Council - 2014-03-06
Searchinig was great navigating was impossible
Wiltshire Council - 2026-06-29
Meals on wheels is an old name for this kind of service although the target audience for this service are likely to be familiar with "meals on wheels" and will use that name to look for it.
There is a Wellbeing Checks with Meals run by Age UK Wiltshire in the county but had to use Google to find this out. The information was on the council's website.