Test results for South Lakeland District Council
Welcome,
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
Grey rows indicate this council is not responsible for this task, but has been tested according to how well it signposts to the correct council.
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Totals | Navigation | A-Z | Site search | Readability | Score | Tests | ||
---|---|---|---|---|---|---|---|---|
Total scores | 0 | 0 | 0 | 0 | 0 | 0 | ||
Number of tests | 0 | 0 | 0 | 0 | 0 | 0 | ||
Usability Index (total score ÷ number of tests) | 0 | 0 | 0 | 0 | 0 | 0 |
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Council tax - pay it - 2020-04-17
First option on google directed me straight to 'make online payment', had to scroll or go back to find all payment option.
Internal search results bought up information like 'council tax discounts' and 'housing benefits' before 'pay your council tax'
Pothole - report one - 2014-02-24
Even though South Lakeland don't provide the service for potholes it was well signposted in their A-Z. With regard to searching it would be easier for customers if they linked directly from their page on Highways to the appropriate content on Cumbria County Council website
Public toilets - find them - 2020-04-16
DS TEST
Public toilets - find them - 2020-04-21
SLDC Test
Public toilets - find them - 2020-04-21
SLDC TEST
Public toilets - find them - 2020-04-23
SLDC TEST
Public toilets - find them - 2020-04-23
SLDC TEST
Public toilets - find them - 2020-04-24
SLDC TEST:
• Was it easy to use?
Using this site was very easy and simple
• Did it make sense?
To me it did make sense, it’s very self-explanatory.
• Could it be useful to us if we got a group of customers together who would test our website using it?
I think it would be very useful to use on a group of people as it is easy to use and follow. However I think it is only useful to work out if generic things on the website are easy to find such as finding the page for the toilets. For more specific questions such as ‘How easy is it to find your CTAX banding’, I don’t think it would be useful in that sense. But it is great for if your just wanting to find out about the accessibility of the website.
Public toilets - find them - 2020-05-07
SLDC test
School term dates - find them - 2020-04-17
By searching google I found out that Cumbria County Council deals the information about school term dates.