Broken street lights - report - 2014-02-27
Not easy to report a broken street light from this page - Street Lighting News. Only have aphine number, no link to the report a probelm page

Council meeting - read the last full council minutes - 2014-10-28
I could not find the page to view the minutes of the last meeting using the search field on the Cheshire East Website but the navigation from the homepage was easy to use.

Council tax - pay it - 2014-10-28
easy to find and clear to use

Council tax / housing benefit - apply - 2014-02-25
Search results keeps referring to Council Tax Benefit which no longer exists. Should be Council Tax Support

Council tax / housing benefit - apply - 2015-07-14
Used different words, apply/claim, support/benefit. No crossreference from council tax to housing.

Council tax / housing benefit - apply - 2015-07-14
Used different words, apply/claim, support/benefit. No crossreference from council tax to housing.

Elections - find out when the next ones are - 2015-07-13
Shows last election results, but not when the next elections are.

Flood protection - find information - 2014-07-21
The A-Z index took me to a page for road drains and gullies, nothing to do with flooding.

Leisure discount card - apply for one - 2014-02-13
to many results came up total was 347

Leisure discount card - apply for one - 2015-07-13
Discount card wasn't available on main website, it was on leisure centre website.

Market stall trading - find information about - 2014-10-28
Everything was very easy to use and the local information for where and when they were held was good however, but I didnt find any information on how to become a market stall trader or the process involved.

Meals on Wheels - find information - 2015-07-13
I don't thing that Cheshire East offers meals on wheels.

Parking fine - pay one - 2014-07-10
I started from the Cheshire East Council home page. Also I used links from the homepage rather than searching.

Planning application - comment on one - 2014-02-13
The web page I landed on was confusing. Too much detail. There were no clear instructions that jumped out at me. As a user I would want to just click a few buttons to complete my task. There is too much jargon and the customer journey is not easy

Planning application - comment on one - 2014-02-13
This is a lot easier to navigate round and the 'e- form' to actually comment on an application is very user friendly

Planning application - comment on one - 2014-10-28
the page was written in plain english and it was very easy to understand

Planning committee meeting - find when the next one is - 2014-02-13
It was fairly easy to navigate around this section of the website but again i think there is alot of information to take in on the one page of the website.

Planning or building control violation - report one - 2015-07-14
A-Z didn't find anything to do with planning violations or reporting it.

Planning permission - apply for it - 2014-02-12
Apply for planning permission, explains to apply via portal, but then states before you submit check'do I need planning permission' which takes to another page with the portal. There is a lot of reading material before you even start on the portal.

Planning permission - apply for it - 2014-02-13
It was confusing. I was having to navigate around several pages and I was still not sure if I need planning permission or should I just go and apply with worrying about whether I need it or not

Planning permission - apply for it - 2014-02-13
to many options when the page opened

Planning permission - apply for it - 2014-02-13
There is a lot of information to read and it automatically put me off. I think it needs to be more friendly with regards to its readability. I probably would have found myself phoning to get more concise information.

Pothole - report one - 2014-02-27
very easy to do

Pothole - report one - 2014-02-27
very easy to find what i was looking for but a little more difficult to read due to the samll screen

Public toilets - find them - 2014-10-28
Home Page / Leisure, Culture and Tourism / Town Centre Management / Public Conveniences the above bread crumb is not in the navigation which could mean that Town Centre Management and Public conveniences is not categorised. Public Conveniences can only be found using the keyword search field or the A-Z index

School places - apply for one - 2014-07-10
It took me about 30 minuites to find an application form because there is an overload of information. When I found an application form I still wasn't sure if it was the correct one.

Senior staff and politicians in the council - find their names - 2014-10-28
The keyword search terms I used were Cheshire East Councillors and Cheshire East MPs and the results were found very quickly

Sustainability and climate change - find information on - 2015-07-14
A-Z found climate change but not sustainability.

Taxi driver - complain about one - 2014-10-28
I found information on how to make a formal complaint but nothing specifically on how to complain about a taxi driver. My google search term took me to Citizens Advice page 'Complain about taxis and mini cab services' which proved useful

Voting - register to - 2014-02-10
The home page navigation was based on the assumption that the user would select 'Council and Democracy'. Council staff know to use this terminology, but would the public?

Vulnerable child - express concern about one - 2015-07-15
Vulnerable adult was easy to find, but no information on a vulnerable child.

Watch a webcast of a recent council or committee meeting - 2014-10-28
I found it very difficult to find any information regarding webcasts on the Cheshire East Website. there were no results relating to my keyword. However, when I did a google search it was at the top of the listing page