Test results for West Sussex County Council
Welcome,
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
Grey rows indicate this council is not responsible for this task, but has been tested according to how well it signposts to the correct council.
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| Totals | Navigation | A-Z | Site search | Readability | Score | Tests | ||
|---|---|---|---|---|---|---|---|---|
| Total scores | 89 | 73 | 111 | 108 | 78 | 459 | ||
| Number of tests | 16 | 15 | 16 | 16 | 12 | 75 | ||
| Usability Index (total score ÷ number of tests) | 6 | 5 | 7 | 7 | 7 | 6 |
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Complain about something the council has done - 2024-10-16
'This form will take approximately 10 minutes to complete' - srsly?!?!?!?!
Flood protection - find information - 2024-10-17
I think the text can be much simpler than it is. Surprisingly it was a long way down the Google page - I almost gave up.
Housing repair - request one - 2024-10-17
Google sent me to the correct council on the Google search, there was no signposting in this website
Library book - renew - 2024-10-17
As an aside from this task, the way internal search results are presented, separating web content from documents from new, is textbook.
Local library opening hours - find them - 2024-10-17
I wasn't expecting Libraries to be the first link on the home page so I didn't immediately see it. Then after clicking onto an individual library page I was then directed to another website to find the opening times.
Planning application - comment on one - 2024-10-17
I've dropped a level on navigation tests because of the random order services and sub-services appear in
School places - apply for one - 2024-10-17
I loved the way the key dates are presented on the main school places page! I was in two minds whether to mark the Readability overall as Easy or Difficult; there's a lot of complex information which might be difficult to simplify, but on the other hand there might be ways to present that information more digestibly.
School term dates - find them - 2024-10-17
The school term dates page is textbook - the only thing missing from it is a download file to import into your own calendar!
Telephone number - find the main one - 2024-10-17
The most likely internal search result took me to a page for help with the childcare portal. I wonder if that number gets many calls that aren't for them?
Trading Standards - complain about a dodgy item from a shop - 2024-10-17
Is 'business and consumers' wording that ordinary citizens would recognise? Or indeed 'illegal and undesirable activity'? Is there a particular problem with pigs being fed kitchen waste or sightings of wild boar there? What's the difference between a consumer issue and a Trading Standards issue