Test results for Liverpool City Council
Welcome,
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
Filter within results: or click headings to sort.
| Totals | Navigation | A-Z | Site search | Readability | Score | Tests | ||
|---|---|---|---|---|---|---|---|---|
| Total scores | 0 | 0 | 0 | 0 | 0 | 0 | ||
| Number of tests | 0 | 0 | 0 | 0 | 0 | 0 | ||
| Usability Index (total score ÷ number of tests) | 0 | 0 | 0 | 0 | 0 | 0 |
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Address - change mine on council systems - 2013-12-17
Very surprised not to find change of address on council tax pages!
Address - change mine on council systems - 2015-01-13
I eventually found a downloadable PDF form via a google search and a link to an online form, but I didn't manage to find this via the site.
Adult education courses - find information - 2015-01-13
I found adult education course information quickly and easily via both council site and google search.
Antisocial behaviour - complain about it - 2013-12-17
Being offered a choice of routes stops it being very easy. I still wonder who complains to the council rather than going to the police about antisocial behaviour anyway?
Antisocial behaviour - complain about it - 2015-01-13
Easy to find. Information is clear.
Antisocial behaviour - complain about it - 2015-01-14
it had to be entered as anti-social behaviour to be found using the internal search. Antisocial behaviour returned no results.
Blue badge - apply for one - 2015-01-13
I found the relevant information and form with ease, however the form is a downloadable form which can be posted, emailed or presented at a one stop shop for submission. There's no option to complete and submit the application online.
Broken street lights - report - 2013-12-17
Nothing under street lights, had to go to report.
Broken street lights - report - 2015-01-13
Internal keyword search presents no search results, but easy to find via other search methods and the wizard is easy to use.
Council housing - apply for it - 2013-12-17
Housing being at the very bottom of the home page, and the link being labelled housing associations stopped it from being very easy.
Council housing - apply for it - 2015-01-13
I found the page I wanted eventually, but it was difficult to find the correct term to search under. I first reached the 'find a housing association page' which is a list of names and addresses and doesn't point me to the 'join the housing register' page.
Council meeting - read the last full council minutes - 2015-01-13
I found the latest meeting minutes easily and very current. the meeting I searched for had minutes published from a meeting the previous evening.
Council tax - pay it - 2015-01-13
Found this information easily via navigation, a to z and google, but not so easily by an internal search.
Council tip - find a nearby one - 2015-01-14
The search result for the key-phrase "Rubbish Tips" does not show any results.
On the Find a Recycling Centre or Tip page, the address under the Otterspool Recycling Centre header, could probably use a little spacing between each line. The lines seem very close together, but this is obviously not essential.
Cycling strategy - find it - 2013-12-17
Some cycling info, couldn't find strategy info.
Cycling strategy - find it - 2015-01-14
I couldn't find this strategy via the council site.
Death - register one - 2015-01-13
Register Death was easy to find, but both "Register Death" and "Death and Bereavement Benefits" pages did not have any related links to one another.
Death - register one - 2015-01-14
This page is easy to find and information is well presented.
Economic condition and strategy for the area - find it - 2015-01-14
Liverpools economic information was difficult to find. The strategies information was much easier to locate.
Elections - find out when the next ones are - 2015-01-14
it's very easy to find links to last election results and information about elections, but nowhere could I find the next election date.
Employment help for people with disabilities - find information on - 2015-01-14
I couldn't find any information on the Liverpool site for employment help for people with disabilities.
Flood protection - find information - 2015-01-14
I couldn't find information on flood protection on liverpool.gov.uk
Freedom of Information Act request - make one - 2015-01-14
It's easy to find information on FOI, but I couldn't find an online form to enable me to make a request online. I found a telephone number to call and an email address.
Housing repair - request one - 2013-12-17
Does this council not do this?
Jobs - find a council job - 2013-12-17
Bottom of the home page, not top. General note: A-Z pages being in three columns is actually quite difficult; another site where lists are not in alphabetical order.
Leisure centres close to me - find one - 2013-12-17
Not 'very easy' because on the home page the labelling didn't have location; some inappropriate use of show/hide links on some leisure centre list pages. Also, the branding of them as 'lifestyles centres' could cause confusion.
Local services and information on a map - look at - 2015-01-14
I can find my neighbourhood information which is specific to a postcode. It includes things like electoral details, find my nearest school, library, bin collection date, etc. I cannot however view this information on a map and if I try to search by a term other than 'my neighbourhood' it's difficult to find what I'm looking for.
Local services and information on a map - look at - 2015-01-14
I can find my neighbourhood information which is specific to a postcode. It includes things like electoral details, find my nearest school, library, bin collection date, etc. I cannot however view this information on a map and if I try to search by a term other than 'my neighbourhood' it's difficult to find what I'm looking for.
Meals on Wheels - find information - 2015-01-15
Information is easy to find and easy to read.
Open Data - find some - 2014-04-07
'Open data' was generally difficult to find if you landed on the council homepage - only users who knew to look for 'transparency' would find the information relating to open data.
Open Data - find some - 2015-01-15
Data is buried quite deep within council section and under the heading - key statistics. This was difficult to find.
Parking - find out how much it costs - 2013-12-17
Car parks easy, but couldn't find on-street parking costs.
Parking - find out how much it costs - 2015-01-15
Content is easy to find, but you have to click into each car park name for fees and car park address.
Petitions - create one - 2015-01-15
I couldn't find petition information.
Planning or building control violation - report one - 2015-01-15
I couldn’t find how to report a planning or building control violation.
Population and census information - find it - 2015-01-15
I found this with ease.
Public toilets - find them - 2015-01-15
I found a public toilet under facilities for one of the parks, but I couldn't find a collective list.
Regulation of children on stage, film, and television - find information - 2015-01-15
I couldn’t find this information.
School places - apply for one - 2015-01-15
Found this information with ease.
School term dates - find them - 2015-01-15
Easy to find and well presented.
Scrutiny committee reports and minutes - find them - 2015-01-15
Easy to find this information.
Small business support - find information - 2015-01-15
The information is easy to find.
Social media accounts - find them - 2015-01-15
It's difficult to find social media links on the Liverpool City Council site but I found it easily from a Google search.
Stopping smoking services - find information - 2015-01-15
I found a page buried within the schools and learning section which lists fag end sessions taking place in a Children's Centre. This information is targeted only at young parents. I cannot find information for all relating to stop smoking services.
Taxi licence - apply for one - 2015-01-15
The internal search does not recognise "Taxi Licence', but will show results for "Taxi Licences".
Travellers - find information about them - 2015-01-15
"Gypsy and Traveller Service" does not show up within the internal search results. Also "Gypsy and Traveller Service" and "Gypsy and Traveller Sites" do not have any related links to one-another.
Travellers - find information about them - 2015-01-15
"Gypsy and Traveller Service" does not show up within the internal search results. Also "Gypsy and Traveller Service" and "Gypsy and Traveller Sites" do not have any related links to one-another.
Tree preservation order - apply for one - 2015-01-15
There may be a problem with the internal search, as both "Tree", "Tree Preservation" and "Preservation" did not show any results.
Tree preservation order - apply for one - 2015-01-15
There may be a problem with the internal search, as both "Tree", "Tree Preservation" and "Preservation" did not show any results.
Tree preservation order - apply for one - 2015-01-15
There may be a problem with the internal search, as both "Tree", "Tree Preservation" and "Preservation" did not show any results.
Tree preservation order - apply for one - 2016-06-17
It appears the council doesn't offer this as an online service.
Voting - register to - 2014-02-27
Easy to find, but had to guess-click a link to find the form.
Vulnerable adult - express concern about one - 2015-01-15
N/A
Vulnerable child - express concern about one - 2013-12-17
Was under health and social care on home page - may not be the best heading nowadays.
Watch a webcast of a recent council or committee meeting - 2015-01-14
There are no Webcasts currently on the website.
Watch a webcast of a recent council or committee meeting - 2015-01-14
There are no Webcasts currently on the website.
Youth clubs in the area - find information - 2015-01-13
When using the keywords "Youth Club(s)" internally, the search result does not find any result. This maybe due to the keywords used, "Young Peoples Activities". Although, when searching Google, the correct page does show up for the keywords "Youth Club(s)".
Youth clubs in the area - find information - 2015-01-15
I couldn't seem to find information regarding a Welfare Reform.
Youth clubs in the area - find information - 2015-01-15
I couldn't seem to find information regarding a Welfare Reform.
Youth clubs in the area - find information - 2015-01-15
I couldn't seem to find information regarding a Welfare Reform.