Test results for Coventry City Council

According to our records, this website last had a major update on 2014-12-01 - webteam members can update this information themselves.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systemsVery easyVery easyVery easyVery easy1053
Adult education courses - find informationVery easyVery easyVery easyVery easy1053
Antisocial behaviour - complain about it
Blue badge - apply for oneVery easyVery easyVery easyVery easy1050
Broken street lights - reportVery easyVery easyVery easyVery easy10101
Bulky waste or other special waste collection - book
Complain about something the council has done
Council housing - apply for it
Council meeting - read the last full council minutes
Council news - find it
Council tax - pay itVery easyVery easyVery easyVery easy1055
Council tax / housing benefit - applyEasyVery easyVery easyUntested1043
Council tip - find a nearby oneVery easyVery easyVery easyVery easy1051
Councillors - find who mine areEasyEasyEasyEasy851
Cycling strategy - find it
Death - register one
Economic condition and strategy for the area - find it
Elections - find out when the next ones areVery easyEasyDifficultDifficult753
Employment help for people with disabilities - find information onVery easyEasyVery easyUntested933
Events - find council onesVery easyVery easyVery easyUntested1043
Flood protection - find information
Food hygiene problem - report oneEasyEasyDifficultEasy853
Freedom of Information Act request - make one
Housing repair - request one
Jobs - find a council job
Leisure centres close to me - find oneVery easyVery easyVery easyVery easy1053
Leisure discount card - apply for one
Library book - renew
Local history - find out about
Local library opening hours - find them
Local services and information on a map - look at
Market stall trading - find information aboutVery easyUntestedVery easyVery easy1040
Meals on Wheels - find information
Missed bin collection - complain about one
Noise nuisance - complain about it
Open Data - find some
Parking - find out how much it costs
Parking fine - pay one
Petitions - create oneVery easyUntestedUntestedVery easy1030
Planning application - comment on one
Planning committee meeting - find when the next one is
Planning or building control violation - report oneUntestedVery easyUntestedEasy923
Planning permission - apply for itVery easyUntestedVery easyUntested1033
Population and census information - find it
Pothole - report one
Public toilets - find themVery easyVery easyVery easyVery easy950
Read the council's greenhouse gas emissions report for the previous year
Regulation of children on stage, film, and television - find informationUntestedUntestedUntestedEasy920
School places - apply for one
School term dates - find themVery easyVery easyVery easyVery easy10171
Scrutiny committee reports and minutes - find them
Senior staff and politicians in the council - find their names
Small business support - find informationEasyVery easyEasyVery easy950
Social media accounts - find them
Stopping smoking services - find informationVery easyVery easyVery easyVery easy1053
Supplying the council - find out how
Sustainability and climate change - find information onDifficultDifficultDifficultEasy543
Taxi driver - complain about oneVery easyEasyVery easyDifficult853
Taxi licence - apply for one
Telephone number - find the main oneVery easyDifficultEasyEasy851
Trading Standards - complain about a dodgy item from a shop
Travellers - find information about them
Tree preservation order - apply for one
Unitary Development Plan / Local Development Plan - find itVery easyVery easyVery easyVery easy1055
Voting - register toVery easyVery easyVery easyVery easy1043
Vulnerable adult - express concern about one
Vulnerable child - express concern about one
Watch a webcast of a recent council or committee meetingVery easyVery easyVery easyVery easy1051
Welfare reform - find information about
Youth clubs in the area - find information
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores2202462182262161126  
Number of tests2829262928 140 
Usability Index (total score ÷ number of tests)888888  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Employment help for people with disabilities - find information on - 2016-12-23
The Employment Support Service (TESS) as a heading doesn't mention anything about disability, you need to read the small text for this. Google search was more difficult because lots of sponsored ads (mencap, skills force etc).

Food hygiene problem - report one - 2016-12-23
From the front page I was able to navigate to a form to report this. From the A-Z I was directed to a different page with only a telephone number and email address. Inconsistency and lack of form access as standard on information pages makes this frustrating.

Planning or building control violation - report one - 2016-12-23
The link ' Planning Enforcement' on the following page http://www.coventry.gov.uk/planningapplications .. seems to be split into 2 ( hover over the link to understand what is meant)

Planning permission - apply for it - 2016-12-23
The "Do I need planning permission?" information page which is reached from the home page, and the "Making a planning application" page reached from the A-Z and search are not the same and do not direct to each other.

Regulation of children on stage, film, and television - find information - 2016-11-16
application forms being developed but clear contact details by email or phone to apply

Sustainability and climate change - find information on - 2016-12-23
Information split between sustainability page and a few environmental pages, hard to know which of these to be on. Easy to find information pages but not necessarily easy to find any specific information. Internal search was thrown by 'sustainability' and returned housing policy and FOI requests, not useful.

Taxi driver - complain about one - 2016-07-25
Google search took me to a site called Firmstep (which I see is the correct site) as the number one result, which I wasn't immediately sure was the correct form. I found navigating from the home page very easy because it occurred to me to use the 'Tell us' link at the top of the home page, but if I didn't know to use that or the A-Z index I think I would have probably given up.

Voting - register to - 2016-12-23
Would have thought this would appear under the 'Apply for it' button.